The most critical service sector is that of healthcare and hospitality. Being a fundamental need of man, both healthcare and hospitality have the need to be agile and cost-effective. Further, the exposure to global systems is raising the bar each time, making it hard for smaller and medium-scale players harder to compete.
The most critical driver in this sector is that of service level and quality that need an explicit strategy at the organizational level.
The Healthcare vertical comprises of several different players including: